• Provide functional expertise for Revenue Cloud: Configure and troubleshoot CPQ (product bundles, pricing rules), Billing (invoices, payments, subscriptions), and revenue recognition (amortization, ASC 606 compliance).
• Handle integrated L1/L2 support: Triage and resolve revenue-related tickets (billing errors, recognition discrepancies, CPQ quote issues) during business hours; provide on-call for P1 incidents impacting financials or compliance.
• Support end-to-end revenue flows: Analyze requirements, conduct fit-gap assessments, and implement configurations/enhancements for revenue orchestration, including integrations with Sales Cloud (quotes/orders), Oracle EBS (AR via MuleSoft/SOA), Xactly (commissions), and third-party tools (Esker/Billtrust).
• Conduct root cause analysis (RCA) for issues, implement corrective/preventive actions (CAPA), and optimize processes to improve revenue accuracy in medtech contexts.
• Enforce compliance and security: Align revenue processes with ISO 27001, HIPAA/GDPR (for PHI in billing data), and FDA guidelines; manage user access (RBAC), audits, and data integrity checks.
• Drive automations and AIOPS: Identify opportunities for AI enhancements (Einstein for predictive revenue forecasting, automated billing validations) to support year-over-year cost reductions and innovation fund initiatives.
• Collaborate with POD teams (Sales/Service Cloud, Oracle Financials) on cross-functional issues; contribute to QBRs with insights on medtech trends.
• Maintain documentation for configurations, flows, and change management; participate in Change Advisory Board (CAB) reviews, user training, and facilitate knowledge transfer sessions for ramp-down continuity.
• Support minor development: Assist with Flow Builder, Apex (if needed), and testing for updates/migrations.

Success Metrics

• Achieve 98% revenue recognition accuracy and 95% billing timeliness SLAs, measured monthly via Revenue Cloud reports, minimizing medtech compliance disruptions.
• Reduce MTTR for revenue incidents by 15% YoY through RCAs and automations, tracked in ITSM tools.
• Complete 100% of quarterly compliance audits (e.g., ISO 27001/HIPAA) with zero findings in revenue areas.
• Implement 10-15% process automations (Einstein predictions) annually, contributing to yearly cost reductions and reviewed in innovation fund reports.
• Attain CSAT scores >4.5/5 on handled tickets and QBR feedback, with effective KT and demonstrated value (e.g., 10% faster revenue cycles via optimizations).