Position title
Salesforce POD Lead
Description
Excel Nearshore is seeking talented professionals to support our managed services engagement to support a leader in neuro and sensory medical devices. This involves a POD (team) structure for modularity and efficiency: Help Desk (central intake for incidents and requests), Infrastructure (on-prem/cloud stability and DR), Oracle (EBS-centric with focus on financials, integrations, and compliance), and Salesforce (cloud-based CRM with integrations).
Job Summary:
Lead Salesforce Clouds support/development for integrated MedTech CRM.
Success Metrics:
- Resolution >95%; adoption >90%; SLA >98%.
Responsibilities
- Manage Sales/Service/Revenue/Commerce; resolve integration latency (e.g., with Oracle/Dayforce).
- Handle projects (e.g., Siebel migration).
- Enforce ISO 27001 (e.g., data encryption); support geolocation/EDI.
- Drive automations; coordinate QBRs/SLAs.
- Mentor junior analysts and support career development.
Qualifications
- Bachelor's degree in IT or related.
- Must Have Skills: 10+ years; Salesforce Admin/Developer certifications; MuleSoft experience; ITIL Practitioner; bilingual (English/Spanish); HIPAA/GDPR knowledge.
- Nice to Have Skills: Apex scripting advanced; experience with Lightning migrations; prior medtech CRM implementations.
Job Benefits
Career Growth Opportunities
- Strategic Technical Training: Dreamforce, Global exposure, Innovation (AI flows)
- Advanced Certifications: Pursue specialized certifications like Architect certifications.
- Leadership Development: Opportunities to transition into a Delivery Manager or Technical Program Manager role, focusing on cross-POD coordination and client-facing strategy. Advance to enterprise CRM manager, Mentorship.
Contacts
Aarón Acuña Cordero | Human Talent Director
+506 8872-0981
Hiring organization
Employment Type
Full-time
Beginning of employment
ASAP
Duration of employment
Indefinite
Industry
MedTech
Job Location
Costa Rica
Remote work from: Costa Rica
Date posted
January 2, 2026
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