Excel Nearshore is looking for an IT Support Specialist to work with a leading company in the medical device industry, specializing in the design, development, and manufacturing of medical devices across the full product lifecycle. The Information Systems Support Specialist is responsible for ensuring the availability, continuity, security, and proper operation of the organization’s IT infrastructure. The position combines end-user technical support, network and server administration, information security, virtualization, backup and recovery, asset management, documentation, and support for enterprise systems, ensuring that technology contributes reliably and efficiently to operations.

Provide technical support and administer the organization’s technology infrastructure by resolving incidents, preventing failures, managing critical platforms, and participating in improvement, automation, business continuity, and digital transformation projects.

This is a full-time, hybrid position based in Cartago, Costa Rica, requiring 3–4 days onsite per week, with the option to work remotely 1–2 days per week.