• Assist with routine Oracle DBA tasks: Installation, configuration, patching, and basic performance tuning for EBS databases, concurrent processing, and workflows.
• Monitor systems (via tools) for alerts, perform backups/restores, and support DR activities to ensure high availability.
• Monitoring and managing Concurrent Managers, troubleshooting failed or long-running concurrent programs, and coordinating restarts under approved procedures.
• Assisting Senior DBA with concurrent program setup, request groups and basic scheduling adjustments as directed by senior DBA.
• Participate in application cloning and environment refresh activities, validating application configurations and resolving basic post-clone issues.
• Starting, stopping, and validating EBS application tier services (forms, web, concurrent processing) in coordination with infrastructure teams.
• Support operational health checks for the EBS application layer, identifying configuration or performance anomalies and escalating complex issues to senior DBAs or application owners.
• Handle L1/L2 ticket resolution for Oracle issues (e.g., data errors, user access) during business hours; escalate P1 incidents for on-call.
• Support integrations (EBS with Salesforce, third-party apps) by monitoring data flows and resolving basic synchronization issues.
• Implement security measures: User account management, access reviews, and compliance checks per ISO 27001/HIPAA.
• Contribute to automations: Assist in scripting for routine tasks and AIOPS pilots (e.g., automated alerting).
• Document procedures and participate in CAB; collaborate with POD teams on cross-functional issues.
• Learn from Senior DBA, focusing on medtech-specific impacts (e.g., how DB performance affects supply chain for sensory health devices).

Success Metrics:

• Maintain 99.5% uptime for supported DB environments, contributing to team SLAs and measured quarterly.
• Resolve 90% of assigned L1/L2 tickets within SLA targets (e.g., P4 within 8 business hours), with MTTR <4 hours average, tracked in ITSM.
• Achieve zero compliance violations in user access/audit tasks, supporting ISO
• 27001/HIPAA adherence.
• Implement 10% of automation suggestions (e.g., basic scripts) within first year, aiding cost reductions and reviewed in QBRs.
• Earn CSAT scores >4.2/5 on handled tickets, with demonstrated growth in independent handling (50% solo resolutions by month 6).