• Provide functional expertise for Hyperion modules: Configure and troubleshoot Essbase (multidimensional databases), Planning (budgeting/forecasting forms), Financial Management (HFM for consolidations), and reporting tools (Smart View, Financial Reporting).
• Handle integrated L1/L2 support: Triage and resolve Hyperion-related tickets (e.g., calculation errors, data load issues, forecast variances) during business hours; provide on-call for P1 incidents impacting financial reporting or compliance.
• Support end-to-end financial processes: Analyze requirements, conduct fit-gap assessments, and implement configurations/enhancements for planning cycles, including integrations with EBS (GL/AR data feeds), OBIEE/Power BI (dashboards), and third-party tools (Adaptive for overlaps).
• Leverage prior experience with Oracle Hyperion reimplementation or transformation initiatives (e.g., Financial Management, Planning, Essbase, reporting modernization) to provide advisory input, identify risks early, and apply best practices during related integrations, financial process changes, or future roadmap initiatives.
• Collaborate with Finance and reporting teams to ensure alignment between Oracle EBS Financials and Hyperion during enhancements, integrations, or system changes.
• Conduct root cause analysis (RCA) for issues, implement corrective/preventive actions (CAPA), and optimize models to improve financial accuracy in MedTech contexts.
• Enforce compliance and security: Align Hyperion processes with ISO 27001, HIPAA/GDPR (for PHI in financial data), and FDA guidelines; manage user access (RBAC), audits, and data encryption.
• Drive automations and AIOPS: Identify opportunities for AI-driven enhancements to support year-over-year cost reductions and innovation fund initiatives.
• Collaborate with POD teams (EBS Financials, OBIEE, DBAs) on cross-functional issues; contribute to QBRs with insights on MedTech trends (AI in financial resilience for healthcare supply volatility).
• Maintain documentation for applications, scripts, and change management; participate in Change Advisory Board (CAB) reviews and user training.
• Support minor development: Assist with custom scripts (e.g., Calculation Manager) and testing for patches/upgrades.

Success Metrics:

• Achieve 98% financial report accuracy and timeliness SLAs, measured monthly via Hyperion logs, supporting MedTech compliance and decision-making.
• Reduce MTTR for Hyperion incidents by 15% YoY through RCAs and automations, tracked in ITSM tools.
• Complete 100% of quarterly compliance audits (ISO 27001/HIPAA) with zero findings in financial planning areas.
• Implement 10-15% process automations (e.g., AI-predicted variances) annually, contributing to yearly cost reductions and reviewed in innovation reports.
• Attain CSAT scores >4.5/5 on handled tickets and QBR feedback, with demonstrated business value (e.g., 10% improved forecast precision via optimizations).